[bhavna]

I reckon it’s best to send by email or post.

I went into the office and asked for the paper form and they printed it out and gave it to me, just wouldn’t process it in person and then they kept the paper form!
In hindsight, I should’ve just taken a photo of the documents as they were giving them to me to sign instead of requesting a copy. Including a photo of my ARR signature to verify it’s accuracy on receipt of the card.

Let me know if you come across an incompetently staffed office 🙂